Business Analyst Practice Lead

The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition, and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function

RESPONSIBILITIES:

• Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.


• Establish a set of standards and best practices for performing business analysis.


• Facilitating workshops, collecting, and documenting business requirements


• Analyse data, processes, and systems to identify areas for improvement or optimization.


• Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.


• Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.


• Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.

MANAGEMENT AND OVERSIGHT:

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  Specifications and Documentation:

  
  




• Ensure business and technical specifications and user stories provided to technical teams are complete, accurate, and unambiguous.


• Manage and oversee requirements gathering, analysis, documentation, and implementation activities.




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  Service Desk and BA Team Operations:

  
  
  
  
  • Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).
  
  
  • Work closely with the ITSM manager IT Operations team
  
  
  • Manage and guide the BA team, ensuring efficient delivery of projects and tasks.
  
  
  
  

BUSINESS ANALYSIS AND DELIVERY:

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  Planning and Requirements:

  
  
  
  
  • If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments.
  
  
  
  


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  Role Fulfilment:

  
  
  
  
  • Perform the responsibilities of a Business Analyst in both existing and upcoming projects.
  
  
  • Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives.
  
  
  • Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage. 
  
  
  
  

CHANGE MANAGEMENT:

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  Coordination and Representation:

  
  
  
  
  • Act as Change Manager, coordinating changes within the ST Admin environment.
  
  
  • Organize and lead Change Advisory Board meetings with ST Admin and represent ST Admin in Group CAB meetings.
  
  
  
  

• Minimum of 5 years' Business Analysis experience in the financial services industry (preferable Short-term insurance)
• Minimum of 2 years Team Leadership experience
• 5+ years’ experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.). 
• Integration knowledge (API design, integration between on-premise and cloud and multiple service provider platforms)

• BCom / BSc degree