Business Analyst: Supply Chain Systems

We have an exciting opportunity for an Business Analyst within our Supply Chain Systems Team! This position will be based in Cape Town, Kuilsriver and will report directly to the Technology Manager.

KEY RESPONSIBILITIES:

• Assess and define change requests received from internal users in relation to business processes and systems. Provision of solutions and support for the implementation thereof.


• Effectively manage change requests from business stakeholders


• Translation of business process and systems requirements into specific projects ensuring solutions are commercially acceptable within the strategic framework.


• Working closely with the Supply Chain Business Process Engineers in order for the Pick and Pack solution to work seamlessly with the operational processes and operational layout of the warehouse


• Provision of effective and timeous support to internal users on processes, systems and technology activities.


• User ongoing support


• Provision of detailed documentation of current information, data and solutions


• Supply users with skills & knowledge of process and systems via training sessions and workshops to enhance culture of super users

Minimum of 5 years’ experience as a Business Analyst with at least 2 years’ experience within the retail, Finance and/or consulting environment

Business Analyst experience: system analysis, & business process development, including the facilitation of workshops and the preparation of documentation including the mapping of integration diagrams. This will require a close working relationship with the process team

System support: maintaining an incident management process including resolution management; analysing the nature of incidents; liaising with system developers to resolve incidents and providing training and feedback to the business.

Setup of test scenarios, executing of UAT testing and facilitate the quality assurance of the solution

Experience in mapping integration processes between new packages, solutions and internal systems

Drafting training material & training the users on new systems and functions implemented

Provide input to process team to compile operational SOP documentation

Essential:

Degree or National Diploma in Supply Chain/Logistics Management, Information Systems, Business analysis or equivalent

Advantageous:

Bachelor’s degree or National Diploma in Information Technology Affiliation to a professional institution for Business Analysis (IIBA) Affiliation to a professional institution for Project Management  BABOK methodology