IT Operations Manager
| Job Type | Permanent |
| Area | South Africa, Africa |
| Sector | IT - Project ManagementIT - DevelopmentITIT - CloudIT - DataIT - InfrastructureIT - Cybersecurity |
| Start Date | ASAP |
| Job Ref | 82870 |
- Description
Our client based in JHB is seeking an IT Operations Manager to join their team. The ideal candidate will plan, organise, control and coordinate the day-to-day Information Technology activities, ensuring that systems, services, and infrastructure work reliably and securely. To provide guidance and leadership to the IT functions and its technical personnel.
Responsibilities:
Directing activities of IT Technical personnel to both support end users and to assist with IT upgrades and directives.
Develop IT policies and procedures to ensure that the Department operates effectively and reliably.
Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT Department personnel.
Ensure adherence to monitoring of servers, networks, computer and data integration services systems for irregularities and performance issues.
Assess departmental needs and help desk inquiries to ensure personnel are assigned to resolve reported issues.
Support IT activities while upgrading systems and servers and migrating data, including methods to streamline upgrade process, monitor systems to ensure that it remains stable and usable.
Capacity planning and performance enhancement servers, networks, and computer systems.
Assess system data and error logs, along with user reports, to determine areas for improvement or repair.
Progress, performance and operational reports.
Weekly Services reporting.
Monthly Services reviews.
Trend analysis.
Root cause analysis (RCA)
Open call reviews
Ad-Hoc Management Reports
- Experience
Practical and theoretical knowledge IT Systems, Services and Infrastructure
General management knowledge and skills
Proven Technical experience in computer software and hardware, including servers and systems.
Proven Leadership to effectively manage IT personnel and set department priorities.
Proven process enhancement to develop and implement policies and procedures for IT in order to assess and improve processes
- Qualifications
NQF 7 with minimum 3-5 years relevant experience in similar position